Brighton, a family-owned business since 1991, has since switched to AfterShip after spending five years with a major competitor. They were looking to level up their post-purchase experience, and our eCommerce experts sat down with the team to learn more. In the end, they were impressed with AfterShip because of
Providing a seamless shipping experience is one of the critical aspects of improving your customers’ post-purchase experience, and the first step in this journey is partnering with reliable/reputable couriers. We are proud to announce the new addition of trusted and reputable couriers that help ensure a satisfying shipping experience
Generally, retail brands spend most of their budget on attracting new customers and leave a much smaller percentage dedicated to the post-purchase experience. It’s more cost-effective to retain a customer than to convert a new one. But how can you retain customers? Well, a straightforward way is by making
Many eCommerce companies are adopting customer-centric practices and return policies such as offering free shipping and returns, exchange benefits or discounts, etc., in order to increase purchase conversions. AfterShip Returns Center has launched the “Pre-discount credit” feature to help merchants incentivize exchange over refunds and reduce losses from product returns.
Strong partnerships with reliable carriers are critical for smooth freight operations and hassle-free post-purchase experiences. We are proud and excited to announce the new addition of trusted and reputable couriers that help ensure your customers enjoy the finest last-mile shipment tracking services. Here are the new additions to our extensive
The eCommerce industry is evolving rapidly, and online retailers don’t want to be left behind when it comes to using the power of Artificial Intelligence (AI) to empower their sales and conversions. AI-driven product recommendations are reshaping the way consumers shop. Having said that, AfterShip adds AI-driven product recommendations
eCommerce returns are inevitable, but manageable. Many businesses face the problem of 'serial returners' — customers who deliberately buy more items to keep and plan to return a few later, resulting in increased losses for the merchants. AfterShip Returns Center has released the Allowlist and Blocklist features to help merchants mitigate
We are pleased to announce that AfterShip Returns Center has added one more feature in its kitty to smoothen the returns process and ensure a happy post-purchase experience for your customers. With this feature, merchants do not need to switch to Shopify or BigCommerce to create a new order manually.
With customer expectations rising at a brisk pace in the eCommerce space, many customers prefer getting an accurate estimated delivery date (EDD) from the online stores. In short, EDD is essential information that can make a significant difference to the customer experience. Why is an estimated delivery date valuable to
Providing a seamless and memorable shipping experience is one of the best ways to keep your customers happy. And a happy and satisfied customer leads to more sales and positive reviews for a business. AfterShip continuously strives to associate with the industry-leading carriers, ensuring a smooth and flawless post-purchase experience.
Expanding Expertise in the Space of Third Party Logistics (3PL) Fulfillment Solutions and Special Product Category AfterShip just announced its expansion of 3PL solutions via its exclusive US partnership with Wineshipping the national leader in Direct-to-Consumer (DtC) wine fulfillment services. Made possible by AfterShip’s proprietary technology, Wineshipping recently released
Have you ever bought something online and then questioned yourself as to whether you’ve made the right purchase? You’re not alone—many people buy products that initially attract their attention, but as time passes and they discover more choices, doubts can start creeping into their minds. What often
The banning of third-party cookies has ignited a heated debate about the future of online advertising. Experts are predicting that the post-purchase marketing landscape will look very different as a result, with brands having to rely more on first-party data to target consumers. But, there's one thing we know for
Are you struggling to maintain your inventory levels or suffering with business losses due to the inefficient returns process? It is crucial for eCommerce businesses to restock their returned items as soon as possible to avoid losses and maintain optimal inventory at all times. It’s time to recover losses
Trusted by 3,600+ Shopify merchants to streamline their returns process AfterShip, a major post-purchase and tracking platform for e-commerce merchants, today announced that its key product, AfterShip Returns Center, has joined the Shopify Plus Certified App Program. Each app is subjected to a thorough examination by the Shopify App
Imagine perfecting your post-purchase experience with every detail thoughtfully considered, only to have your carefully curated package stolen right off your customer's doorstep. Not only does this impact your bottom line, but it upsets customers—they may even blame you for it. This frustrating experience is known as "porch piracy"