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On Track: Turning Returns into an Additional Source of Revenue

On Track: Turning Returns into an Additional Source of Revenue

📊Key Insight: Returns can be confusing and sour a customer's experience. Go beyond your customer’s expectations and create another touchpoint for customers to shop anew. As customer journeys evolve and become more complex, returns become ever more crucial. Seamless return experiences mean minimizing the risk of confusion while contributing

AfterShip Adds 49 New Carriers From October 21, 2022 to January 31, 2023

AfterShip Adds 49 New Carriers From October 21, 2022 to January 31, 2023

Choosing reputable and reliable carriers is crucial for keeping your deliveries top-notch and enhancing your customers’ post-purchase experience. We have partnered with more reliable carriers to ensure a smooth shipping experience for your customers. Here are the new additions to our extensive list of carriers who partnered with us between

The Importance of EDD with Last-Minute Valentine's Day Shopping

The Importance of EDD with Last-Minute Valentine's Day Shopping

Omnichannel retailers and DTC brands have long been aware of the importance of effective product pages to attract customers. While offering detailed and accurate product descriptions, high-quality product photography, and intuitive navigation can contribute to a favorable customer experience, one oft-forgotten aspect is including estimated delivery dates (EDD) on each

Check Out What’s New in AfterShip Returns (January 2023 Release)

Check Out What’s New in AfterShip Returns (January 2023 Release)

AfterShip Returns announced multiple new features in January month to empower merchants to provide an enhanced post-purchase experience to their customers. Let’s take a quick look at all these features and how they can impact your business in a positive way. Customize content for the branded returns page Easy

AfterShip Brand Update: Say Hello to Our New Branding

At AfterShip, we always strive to enhance our users’ experience of using our products, be it functionality, navigation, or branding. Having said that, we are delighted to inform you that we have officially rebranded and reorganized our post-purchase solutions into the 7 following products: Tracking [https://www.aftership.com/tracking]

Optimize your final mile to maximize resources, and improve lead times and on-time rates

How to Improve the Final Mile to Save Time and Revenue

The last mile, when not optimized, can lead to higher staff workloads, longer turnaround times, and higher operational costs. Would you like to maximize your resources, and improve your lead times and on-time rates? Then it’s important that you prioritize and optimize your last-mile delivery. What is last-mile delivery?

Reduce WISMO tickets and decrease delays, customer contact overload, low efficiency and lost revenue

How to Reduce WISMO Tickets

Have you got WISMOs aplenty? Are they setting you back with delays, customer contact overload, low efficiency, and lost revenue? Well, you’ve come to the right place. Let’s find out how to reduce those WISMO tickets. What is WISMO? WISMO is an acronym for “where is my order?

How to Turn Black Friday and Cyber Monday Returns into Revenue

How to Turn Black Friday and Cyber Monday Returns into Revenue

The annual peak shopping season is here again. Retailers are prepping for Black Friday and Cyber Monday (BFCM). While it’s exciting to see high sales numbers, it’s inevitable that the flurry will bring with it an uptick in returns. And this is going to be problematic for the

How to Improve ROAS This BFCM season

How to Improve ROAS This BFCM season

As a retailer, you’re likely seeing lower return on ad spend (ROAS) than ever before. The reason? New privacy laws have made it harder to track user behavior and target ads. While the intention of these laws may have been good, they’ve had unintended consequences for retailers. And

BFCM Bracketing

How to Counter Black Friday and Cyber Monday Bracketing

Imagine for a second that you are shopping online for a new trench coat. The website you decide to buy your new furry companion from is new, and you are not entirely sure of the size you want to go with. You are pretty sure of the color, but you’

Improve Black Friday and Cyber Monday Returns

5 Tips to Improve Your Black Friday and Cyber Monday Returns

Black Friday and Cyber Monday (BFCM) are an opportune time for online retailers to multiply their sales and increase revenue, with customers waiting all year long to grab mouth-watering deals. However, if you don’t have an efficient returns process and policy in place, it could be a stressful time

AfterShip Carriers

AfterShip Adds 17 New Carriers From September 10 to October 21, 2022

The need to choose reputable and reliable carriers is only growing and is indeed the first step to keeping your deliveries top-notch and enhancing your customers’ post-purchase experience. We have partnered with more reliable carriers to ensure a memorable shipping experience for your customers. Here are the new additions to

AfterShip - Estimated Delivery Date

Why Estimated Delivery Dates Are Critical in BFCM Retention

When it comes to eCommerce, conversion is key. If you’re an online seller, you want to make sure that you’re doing everything in your power to eliminate friction and increase conversion rates for your customers. And one way to do that is to provide accurate estimated delivery dates

Estimated Delivery Date feature

Ensure 100% of Shipments Have Estimated Delivery Dates in This BFCM

With customer expectations rising at a brisk pace in the eCommerce space, many customers prefer getting an accurate estimated delivery date (EDD) from the online stores. If you are confused about how to reduce WISMO tickets in your business, EDD can significantly reduce WISMO queries and improve customer experience. Why

AI-powered Product Recommendations

Improve GMV With AI-Driven Product Recommendations This BFCM

The eCommerce industry is evolving rapidly, and online retailers don’t want to be left behind when it comes to using the power of Artificial Intelligence (AI) to empower their sales and conversions. AI-driven product recommendations are reshaping the way consumers shop. Having said that, AfterShip adds AI-driven product recommendations

Reduce Post Purchase Dissonance With AfterShip BFCM Solutions

Reduce Post Purchase Dissonance With AfterShip BFCM Solutions

Have you ever bought something online and then questioned yourself as to whether you’ve made the right purchase? You’re not alone—many people buy products that initially attract their attention, but as time passes and they discover more choices, doubts can start creeping into their minds. What often

AfterShip Transit time report

Choose the Best Carriers and Lanes for This BFCM With Transit Time Report

Tracking and optimizing transit time is one of the most crucial elements in an eCommerce business. It can enhance the post-purchase experience and reduce shipping costs and time significantly. AfterShip’s comprehensive transit time reports [https://admin.aftership.com/dashboard/transit-time] let you dive into meaningful carrier transit metrics accessible

We Care About Your BFCM Parcel Safety: Everything You Need to Know About Porch Piracy

We Care About Your BFCM Parcel Safety: Everything You Need to Know About Porch Piracy

Imagine perfecting your post-purchase experience with every detail thoughtfully considered, only to have your carefully curated package stolen right off your customer's doorstep. Not only does this impact your bottom line, but it upsets customers—they may even blame you for it. This frustrating experience is known as "porch piracy"

Shield Your Parcel With Aftership Protection in This BFCM

Shield Your Parcel With Aftership Protection in This BFCM

As the number of merchants jumping on the digital bandwagon to sell their products online increases daily, the need to guard against the risk is becoming more prevalent. How about providing a premium experience to your customers in the event of a shipping loss or damage? Here’s the good

European Fulfillment Network

Expanding into Europe - How to win the eCommerce Market With a European Fulfillment Network

The majority of D2C merchants and growing eCommerce companies eventually come to the point where expanding into Europe is the next logical step. The potential in Europe (750 million Internet users in 2022) even outshines that of North America (349 million Internet users in 2022) according to internetworldstats.com [https:

The Top WISMOlabs Alternatives and Competitors

The Top WISMOlabs Alternatives and Competitors

As a retailer, you're probably looking for ways to decrease the amount of time that you spend on tasks like receiving orders, fulfilling shipments, processing returns, and managing payments. One option that can help you streamline these processes is WISMOlabs, a retail management software solution that integrates POS systems with

The Top 17Track Alternatives and Competitors

The Top 17Track Alternatives and Competitors

If you’re looking for shipment tracking software, chances are you’ve come across 17track, and want to see how it compares to others in the market. It can be tough to find the best shipment tracking software for your eCommerce business. You've already done so much work creating products

The Top Wonderment Alternatives and Competitors

The Top Wonderment Alternatives and Competitors

When you focus on making the post-purchase experience good for your customers, then that should start with a good post-purchase experience platform. And if you've been looking into this, you've probably come across Wonderment. Despite Wonderment's popularity and reputation, there are several alternatives on the market that might be better

Top Linc Global alternatives

The Top Linc Global Alternatives and Competitors

Are you studying your options between Linc Global and other solutions providers and feeling overwhelmed? Let us help you with that. Linc Global is great at what it does. It gives customers immediate order updates from the moment of purchase and provides options for multi-destination, combination, or split shipments. It

Top Route alternatives

The Top Route Alternatives and Competitors

Are you comparing Route with other package-tracking solutions and looking for advice? We’re here to help. Route empowers eCommerce businesses with a premium suite of tracking tools. It offers proactive delivery and shipping updates with every order, while bringing carrier resolution options, visualization maps, and transaction history records into