The last mile, when not optimized, can lead to higher staff workloads, longer turnaround times, and higher operational costs. Would you like to maximize your resources, and improve your lead times and on-time rates? Then it’s important that you prioritize and optimize your last-mile delivery. What is last-mile delivery?
The need to choose reputable and reliable carriers is only growing and is indeed the first step to keeping your deliveries top-notch and enhancing your customers’ post-purchase experience. We have partnered with more reliable carriers to ensure a memorable shipping experience for your customers. Here are the new additions to
Generally, retail brands spend most of their budget on attracting new customers and leave a much smaller percentage dedicated to the post-purchase experience. It’s more cost-effective to retain a customer than to convert a new one. But how can you retain customers? Well, a straightforward way is by making
Many eCommerce companies are adopting customer-centric practices and return policies such as offering free shipping and returns, exchange benefits or discounts, etc., in order to increase purchase conversions. AfterShip Returns Center has launched the “Pre-discount credit” feature to help merchants incentivize exchange over refunds and reduce losses from product returns.
With customer expectations rising at a brisk pace in the eCommerce space, many customers prefer getting an accurate estimated delivery date (EDD) from the online stores. If you are confused about how to reduce WISMO tickets in your business, EDD can significantly reduce WISMO queries and improve customer experience. Why
The eCommerce industry is evolving rapidly, and online retailers don’t want to be left behind when it comes to using the power of Artificial Intelligence (AI) to empower their sales and conversions. AI-driven product recommendations are reshaping the way consumers shop. Having said that, AfterShip adds AI-driven product recommendations
Have you ever bought something online and then questioned yourself as to whether you’ve made the right purchase? You’re not alone—many people buy products that initially attract their attention, but as time passes and they discover more choices, doubts can start creeping into their minds. What often
Tracking and optimizing transit time is one of the most crucial elements in an eCommerce business. It can enhance the post-purchase experience and reduce shipping costs and time significantly. AfterShip’s comprehensive transit time reports let you dive into meaningful carrier transit metrics accessible from a single dashboard. These reports
Imagine perfecting your post-purchase experience with every detail thoughtfully considered, only to have your carefully curated package stolen right off your customer's doorstep. Not only does this impact your bottom line, but it upsets customers—they may even blame you for it. This frustrating experience is known as "porch piracy"
The majority of D2C merchants and growing eCommerce companies eventually come to the point where expanding into Europe is the next logical step. The potential in Europe (750 million Internet users in 2022) even outshines that of North America (349 million Internet users in 2022) according to internetworldstats.com. Wouldn’
AfterShip is celebrating its 10-year anniversary! That's right, for the last decade, we've been improving the eCommerce experience for both merchants and customers alike. As with any major milestone, it's natural to look back and reflect on all that's happened leading up to it. So, we hope you're ready to
Do you know what your customer does after they purchase from you? If not, you're not alone. In fact, post-purchase evaluation is often overlooked by eCommerce retailers. But here's the thing: this is a crucial stage in the customer journey. It's when your customers decide whether or not they're going
A hassle-free returns experience is a necessity and key to creating repeat customers in a competitive retail landscape. To help you streamline your returns process and ensure a smooth returns experience for your customers, AfterShip Returns Center has added a new returns setting page called “Carriers and warehouses.” It enables