Learn how to find the best solution to help improve customer loyalty and retention, optimize return costs, and retain more revenue.

For eCommerce merchants, understanding consumer behavior and preferences is not just advantageous—it's essential. The latest AfterShip eCommerce Returns Report sheds light on a compelling trend: businesses retain more revenue when they offer more flexible returns options. This finding underscores a fundamental shift in online shopping dynamics, where

The current rate of returns for apparel brands is unsustainable. Find out why shoppers return so many products, and what fashion retailers can do to turn returns into new opportunities.

It's important to remember that a successful order is not the end of the customer journey. If the item doesn't arrive, is damaged, or doesn't meet expectations, what are the next steps? How can brands and retailers keep customers engaged? In recent years, customers

As businesses navigate increasingly complex supply chains in a fast-paced global economy, managing reverse logistics has become critical to success. Efficiently handling returns, repairs, and product recalls can make or break customer satisfaction, brand reputation, and bottom-line profits. To this end, the reverse logistics market has been growing significantly. In

📊Key Insight: Returns can be confusing and sour a customer's experience. Go beyond your customer’s expectations and create another touchpoint for customers to shop anew. As customer journeys evolve and become more complex, returns become ever more crucial. Seamless return experiences mean minimizing the risk of confusion