Do you know what your customer does after they purchase from you? If not, you're not alone. In fact, post-purchase evaluation is often overlooked by eCommerce retailers. In the rush to secure more sales, merchants often pay less attention than they should to the impact that what happens

Have you got WISMOs aplenty? Are they setting you back with delays, customer contact overload, low efficiency, and lost revenue? Well, you’ve come to the right place.  Let’s find out how to reduce those WISMO tickets. What is WISMO? WISMO is an acronym that stands for “where is

Branded shipment notifications, often undervalued, can drastically boost brand identity and customer relations. Believe it or not, 85% of customers prefer email updates, which enjoy a 65% open rate according to AfterShip's research. The reason is simple: automated, branded updates from AfterShip keep customers up-to-date on delivery status

Tracking is an integral part of the post-purchase experience, and a branded tracking experience can bring tremendous value to both brands and customers. It provides a seamless and consistent representation of your brand, helps build customer loyalty, and increases revenue by keeping shoppers engaged throughout the delivery process. In this

The majority of D2C merchants and growing eCommerce companies eventually come to the point where expanding into Europe is the next logical step. The potential in Europe (750 million Internet users in 2022) even outshines that of North America (349 million Internet users in 2022), according to Internet usage statistics.

Customer experience is the most important factor when it comes to growing your online business consistently. It is a big part of how people perceive your brand. More and more brands are starting to realize that modern customers seek a streamlined and user-friendly experience when they land on your website.

Providing real-time shipment notifications to customers at every stage of an order can not only decrease the WISMO queries for an eCommerce business but can enhance your post-purchase experience significantly. It is one of the best ways to engage and drive loyal customers. AfterShip now allows you to schedule SMS

You’d have to be living under a rock to think that expedited shipping isn’t an important business consideration. (But since you’re reading this, we know you’re not in that category — phew!) As consumers, we’re flooded with shipping choices that seem more like expectations than bonuses.

Cha-Ching. You made a sale! Now it’s time to ship the order to the customer. You take the necessary steps: printing the shipping label, sending the package to your carrier, and waiting for the tracking status to say ‘delivered.’ But instead of marking the order as delivered, the courier

As a small business owner, one of your top priorities is finding the cheapest way to ship your packages. However, there’s more to choosing a shipping and fulfillment method than simply going with the most affordable, bare-bones option. You have to consider the customer experience and other factors like

Are you a retailer or consumer who has questions about international shipping tracking of packages? If so, you’re not alone. Global order tracking can be tricky to understand if you aren’t using the best shipping app. In this post, we are going to answer dozens of the most

Do you run an eCommerce shop on Shopify and need a shipping app? Shopify offers a variety of shipping tracking apps to integrate with your store to help you and your customers track the status of shipped orders. But which one is best for your business? In this post, we’

Typically, store owners rely on their shipping partners to provide tracking updates to their customers. However, carrier sites often lack the transparency and personalization that modern customers crave. In many instances, customers are forced to go back and forth between the online store and the carrier’s website to find

AfterShip is the #1 shipment tracking solution for eCommerce businesses. Whether tracking domestic or international shipments, AfterShip has got you covered. It enables you to track shipments across USPS, DHL, FedEx, UPS, China EMS, and 700+ other couriers [https://www.aftership.com/couriers] through a single platform. To further streamline