If you are an honest online store, have you ever received customers' complaints about tracking numbers not working? Customers wonder: Is the tracking number fake? Is the online store a scam? Will I really receive my order? Can I get the money back? All the panic a shopper have can

The eCommerce industry has become an indispensable part of global retail sales. In fact, according to this Statista report, eCommerce revenues are projected to grow to 5.4 trillion U.S. dollars in 2022. So it’s no surprise that as those numbers skyrocket, more people are showing an interest

Launching an online business is so much more than building a pretty website. You need systems and processes in the background to get products into customers' hands. One key area is ecommerce shipping. Below, we take a look at what it is and what you need to know to kickstart

We have applied Shopify Polaris Design to our admin portal, following Shopify's announcement at Unite 2018. It is not an easy decision especially it means you need to replace your whole UI component library (if there is one). In this blog we will share why we choose Shopify Polaris over

There may be a lot of things to consider if you are selling products from suppliers in China to customers around world. From determining the most convenient location of operation to the method of fulfilling your orders. Here are some tips to help you. Fulfillment Partners: Local China or near-consumer

Many in eCommerce see shipping and handling logistics as an inconvenience. SaaS companies and online education only has to interact with their customers online; they never have to make physical contact. However, in eCommerce you are likely selling a product. This adds another layer to your operations; you have to

It’s Black Friday! And with Cyber Monday just around the corner, we know a lot of you may be on the fence about whether or not to jump on the bandwagon of discounting. Did you know that compared to non-holiday months, November and December earn 30% more eCommerce revenue?

Your customers come and go. But how do you know if they are happy with their experience on your website? What's the signal? You may be selling more and more, and that's obviously a good sign. But are you really sure? You can feel the pulse of what your customers

Have you ever dreamed of having a robot doing tasks in the background? At AfterShip, we're all in to give you the recipes for doing more, with less efforts. So you can focus on growing your business. Meet IFTTT. You've heard about it before but you might have missed the

For online businesses, the ability to measure every single customer interaction has opened up unparalleled opportunities for using data to make better decisions. But even though data are increasingly available to support decision making, the abundance of it has ironically increased the prevalence of gut-based decisions over data-based decisions. This

We've talked about the quick hacks you can implement to make your eCommerce more trustworthy. You know you can't rely only on these, although they do help. You want to make a difference in the long run and build this special relationship with your customers. Trust in yourself, in your

[This is the part one of our blog post: The Quick Check-List To Make Your eCommerce More Trustworthy. For part two, focusing on the long-term strategy, click here] Open your Google Analytics and check your bounce rate. Not so great right? People come to your website but they don’t

Run an online store and ship domestically only to US, Canada or UK? Think twice after reading the following graph. While US and Canada are expected to see a strong growth of 14% and 16% annually, China, India and Mexico are enjoying a much ~faster~ crazier annual growth at 57%

The ideal shipping policy of an online store is free delivery and free returns, isn't it? If you have run an online store for a while, you should know that online shoppers are not that easy to please, especially with the presence of omni-channels and mobile shopping. In this article,