eCommerce Tips The Importance of Capturing Timely Reviews After Successful Delivery Reviews do more than share opinions — they tell personal stories that build trust, guide purchasing decisions, and foster long-term loyalty. They’re an essential tool for eCommerce brands looking to build relationships with customers and provide authentic social proof. Encouraging customers to leave reviews is a highly effective way to
eCommerce Tips Why You Can't Ignore Omnichannel in 2025 Omnichannel isn’t just a strategy for growth — it’s the foundation of future-proof retail. As we approach 2025, it’s clear that the retail landscape is transforming at breakneck speed, and customer expectations are higher than ever. Research from Salesforce shows that 65% of shoppers expect merchants to adapt
eCommerce Tips What We Learned About Online Shopping from 1,000 Consumers When shoppers enter a brick-and-mortar store, they have one way to purchase: in the checkout line. Online, it’s a different story. People can buy an item on a store’s website, using a marketplace like Amazon or Etsy, by clicking on an ad in their social feeds, or — increasingly
eCommerce Tips Navigating eCommerce and Post-Purchase Shipment in Latin America eCommerce and post-purchase shipping practices differ around the world. This blog series will explore the unique challenges and opportunities in each region. We’ve already tackled North America, Europe, and APAC. In this blog, we’ll focus on Latin America, a region with a rapidly growing eCommerce market. In this
Why Playing Offense Is the Heart of Exceptional Customer Success This article is part of the AfterShip Author Series, featuring guest contributions from subject-matter experts at AfterShip, who share their insights, expertise, and experiences in the realm of eCommerce, running a business, and life at AfterShip. Learn more about Arinze Okonkwo. We've all heard the saying, "the
Surefire Tips to Cash in on Canadian Thanksgiving Day Increasing Sales for Canadian Thanksgiving 2024 Canadian Thanksgiving isn’t just about indulging in delicious foods with the family; it’s prime time for online shopping. You might be planning to go all guns blazing for Black Friday and Cyber Monday (BFCM), but you can use Canadian Thanksgiving and Boxing
eCommerce Tips Black Friday (BFCM) Discounting for Your Online Store For consumers, the Black Friday and Cyber Monday shopping period (or BFCM, to retailers in the know) has long been synonymous with big deals. Every Thanksgiving weekend, Americans flood retail shops and hit the web looking for Black Friday sales on items from smart TVs to high fashion to candles
eCommerce Tips Digital Customer Experience: What It Is and Why It Matters Learn the critical elements of DCX and the essential strategies for optimizing the entire customer journey online.
eCommerce Tips The Quick Checklist To Make Your eCommerce More Trustworthy This post was originally published in 2021. We've updated and added to it to provide you with more accurate, up-to-date advice about building trust with your eCommerce store. Try this: Open Google Analytics and check your bounce rate. Not so great, right? Many people come to your website—
Shopify 101: What Online Sellers Need to Know for eCommerce Success Whether you’re just starting out in eCommerce or steering a successful online store, chances are you’ve heard of Shopify. But maybe you’re unfamiliar with the platform's ins and outs or how it works. If you’ve ever wondered, “What’s the deal with Shopify,” this
How to Start an eCommerce Business: A 3-Phase Beginner’s Guide Thinking about starting an online business? 🤔 Maybe you’ve got a great idea but don’t know the first thing about eCommerce. Or maybe you know a thing or two, but you can’t pinpoint why some entrepreneurs succeed while others fail. Well, here’s the scoop: Success comes down
Unified Commerce: The Key to Maximizing Efficiency, Visibility, and Loyalty Learn why unified commerce is a game-changer for retailers and customers alike.
eCommerce Tips Do Shoppers Really Care About Sustainability? [Earth Day 2024] If you look at eCommerce through the lens of the climate crisis, you see a flurry of contradictions. Consumers are buying more than ever, and the world’s biggest brands aren’t the ones with deep commitments to sustainability. Yet we are constantly told that shoppers care about the future
eCommerce Tips Scalability: Your Superpower in eCommerce Fulfillment In this guest post from Ryder System, Inc., you'll learn what scalable fulfillment means and why it's crucial for eCommerce businesses.
eCommerce Tips How to Reduce Post-Purchase Dissonance Have you ever bought something online and then questioned yourself as to whether you’ve made the right purchase? You’re not alone. Many people buy products that initially attract their attention, but as time passes and they discover more choices, doubts can start creeping into their minds. What often
eCommerce Tips What is eCommerce? Everything You Need to Know in 2024 The eCommerce industry has become an indispensable part of global retail sales. According to Statista, global eCommerce revenue reached an estimated 5.8 trillion U.S. dollars in 2023. It's no surprise that as those numbers skyrocket, more people and businesses are showing an interest in eCommerce and
eCommerce Tips From Checkout to Delivery: Building a Mobile-First Customer Journey Mobile shoppers are looking for ease, convenience, and speed at every stage in the customer journey, and merchants need to rise to meet their needs.
eCommerce Tips Unpacking the Biggest Takeaways from Shopify's Winter '24 Edition Shopify Winter '24 Edition has just been released, and it's packed with updates that can boost your conversion rates, enhance your marketing strategies, and refine your operations. This edition is not just about the immediate impact—it’s about setting the stage for sustained success and scalability.
eCommerce Tips 8 Amazing Post-Purchase Ideas to Boost Engagement and CX For many decades, the major focus of eCommerce businesses has been on the pre-purchase stage of the customer journey. And let’s be honest: that’s where most retailers try to get creative and innovate. But with repeat customers accounting for 65% of a company’s revenue, it’s critical
eCommerce Tips Everything you need to know about Customer Experience (CX) for eCommerce It's no secret that customer experience is important. In fact, it's so important that companies are now starting to focus on it more than ever before. But what exactly is customer experience? And why should you care? Customer experience, or CX for short, refers to the
eCommerce Tips Tracking Number Doesn't Work - Is It Fake? If you are an honest online store, have you ever received customers' complaints about tracking numbers not working? Customers wonder: * Is the tracking number fake? * Is the online store a scam? * Will I really receive my order? * Can I get the money back? All the panic a shopper have
eCommerce Tips How to Avoid Failed Delivery Attempts Have you ever had the experience of a package going back to the sender because the receiver missed the delivery or the delivery address was wrong? Whenever a delivery fails, the delivery man leaves notifies the user regarding the next delivery time or asks the receiver to re-arrange the delivery
The Importance of Post-purchase Behavior for Growing eCommerce Brands In your mind, where does the customer journey end? A lot of thought and effort goes into acquiring customers, but what online retailers often forget is that the post-purchase phase is also a critical time for customer retention and growth. In fact, it's often said that the true
eCommerce Tips Ecommerce Fulfillment 101: Everything You Need to Know Without a solid ecommerce fulfillment process, your business is toast. There’s no way around this fact either. Heck, over 20 years ago, an article from the Supply Chain Management Review examining the beginnings of Amazon called online order fulfillment the key to ecommerce success. And since then, ecommerce fulfillment
eCommerce Tips 13 ways to improve your digital customer experience to increase sales Does your brand offer a positive digital customer experience? If not, your business could be in trouble. According to PwC, 32% of consumers would stop doing business with a brand after only one bad experience. Eek. But if you want to spend less on customer acquisition, you need to find
