Integrate Gorgias with AfterShip Returns Center to improve customer service

Integrate Gorgias with AfterShip Returns Center to improve customer service

Are you an AfterShip Returns Center user? If yes, here’s a good news for you 😊

AfterShip Returns Center now supports integration with Gorgias. Gorgias is a popular customer service app for eCommerce businesses that aims to turn customer support into profit pools.

Why integrate Gorgias with the AfterShip Returns Center?

Gorgias’ seamless integration with AfterShip Returns Center sits at the core of quick response time and centralization of customer information. Here are a few perks of the integration:

  • Track returns inside the Gorgias helpdesk without switching applications
  • Seamlessly access customers' RMA data to perform key actions
  • Empower customer support team to respond to return queries proactively
  • Improve customer service and win big with customers

This integration will help merchants quickly respond to their customer requests related to RMA status.

How to integrate Gorgias with AfterShip Returns Center?

  • Generate a new API Key at Organization > API Keys
  • Copy Base API URL, Username, and API Key from your Gorgias account > Rest API keys
  • Input the “Base API URL,” “Username,” and “API Keyhere and click “Connect.”

Support team will be able to view the latest return list related to the customer’s email address at the ticket view.

Refer to our detailed help article or the video below for step-by-step instructions on integrating Gorgias with AfterShip Returns Center:

If you are facing any issues regarding the integration, feel free to contact our support team for quick assistance.