Teddy Chan - AfterShip Blog

Sign in Subscribe

Teddy Chan

CEO & CTO @ AfterShip

Setting the Record Straight

Setting the Record Straight

Taking control when your narrative has been hacked… When we received an email from one of our customers referring to a data breach, the AfterShip team immediately activated a crisis steering committee, as no report can be discarded until there is certainty. Whilst no data breach actually occurred, the AfterShip

Setting the Record Straight

AfterShip swiftly addressed a false breach claim, proving no data was compromised. Our commitment to transparency and security remains stronger than ever.

Tracking Number Doesn't Work

Tracking Number Doesn't Work - Is It Fake?

If you are an honest online store, have you ever received customers' complaints about tracking numbers not working? Customers wonder: * Is the tracking number fake? * Is the online store a scam? * Will I really receive my order? * Can I get the money back? All the panic a shopper have

How to Avoid Failed Delivery Attempts

Have you ever had the experience of a package going back to the sender because the receiver missed the delivery or the delivery address was wrong? Whenever a delivery fails, the delivery man leaves notifies the user regarding the next delivery time or asks the receiver to re-arrange the delivery

Adopting Shopify Polaris Design - 6 Reasons and 6 Do's

Adopting Shopify Polaris Design - 6 Reasons and 6 Do's

We have applied Shopify Polaris Design [https://polaris.shopify.com/] to our admin portal, following Shopify's announcement at Unite 2018. It is not an easy decision especially it means you need to replace your whole UI component library (if there is one). In this blog we will share

How Can You Use Packaging to Encourage Customer Loyalty?

How Can You Use Packaging to Encourage Customer Loyalty?

Many in eCommerce see shipping and handling logistics as an inconvenience. SaaS companies and online education only has to interact with their customers online; they never have to make physical contact. However, in eCommerce you are likely selling a product. This adds another layer to your operations; you have to

How to Use AfterShip For Shopify in 5 Minutes

Table of Content. Click for direct access: 1. Install AfterShip via Shopify App Store 2. Install AfterShip via our Website 3. Video — How AfterShip Works 4. Video — How to Fulfil an Order and Add Tracking Number at Shopify? 5. How to add Tracking Page at Shopify? 6. Video — How to

English translation for China Post and China EMS tracking

It has been a while since we wrote about AfterShip features (sorry for being lazy on marketing ;). We now switch to ghost [https://ghost.org/] platform for our blog and hopefully forcing ourselves to write more. While we grow our team to now 23 people (in which 21 are developers)

How iHerb builds trust with international shoppers - shipping experience review on iHerb

How iHerb builds trust with international shoppers - shipping experience review on iHerb

Run an online store and ship domestically only to US, Canada or UK? Think twice after reading the following graph. While US and Canada are expected to see a strong growth of 14% and 16% annually, China, India and Mexico are enjoying a much ~faster~ crazier annual growth at 57%

4 Best Practices to Improve eCommerce Shipping Experience

4 Best Practices to Improve eCommerce Shipping Experience

The ideal shipping policy of an online store is free delivery and free returns, isn't it? If you have run an online store for a while, you should know that online shoppers are not that easy to please, especially with the presence of omni-channels and mobile shopping. In

How Many Times Do People Track a Package?

An important question that comes in my mind when I ask myself how important it is for an online store to allow customers to track their orders within the website. How frequent do people track a shipment? UPS suggests 2/0.42 times per shipment based on their 2012 fact