AfterShip Product Reviews

Here’s what our clients and users are saying about our world-class tracking solution.

Gymshark

Reviewer: Chris Ormonde, Operations Director at Gymshark
Industry: Active Sportswear
Worldwide shipping: 180 countries
Headquarters: United Kingdom

After using AfterShip:
• Centralized shipment tracking
• Decreased response time for WISMO tickets
• Improved carrier performance

Review: “AfterShip has allowed us to grow our carrier network, and it’s enabled our customer service team with full visibility of all our customer orders, on one easy-to-use platform.”

THE ICONIC

Reviewer: Max Antonov, Product Owner at THE ICONIC
Industry: eCommerce
Monthly shipments: 500,000+
Headquarters: Australia

After using AfterShip:
• Achieved industry-leading customer experience
• Reformed customer feedback loop
• Optimized supplier operations

Review: “If we look back a few years, online shopping was a very different landscape. Two weeks was considered an acceptable delivery timeframe, and customers didn’t expect their deliveries to be tracked. But customer expectations have changed—we needed to adapt rapidly.

Part of the success and growth story of THE ICONIC is related to the transparency of our delivery commitments and the confidence it instills in our customers. AfterShip has given the team complete visibility into our delivery process. We now know where every item is, and where the critical points are within our customers’ journey. We work effectively with different teams at THE ICONIC to solve problems efficiently.

AfterShip has allowed us to reform our feedback loop too. We realized timing and context were crucial, and we now send the survey as soon as the last parcel is delivered. This is triggered by data we receive from AfterShip.

And we needed to keep partners accountable. We needed some control over the customer experience delivered by partners—they were operating on behalf of THE ICONIC. We knew there was a disconnect. AfterShip has provided us with the data to formulate a strategy for the issue.”

Byte

Reviewer: Michael Bach, Senior Software Engineer at Byte
Industry and platform: eCommerce
Monthly shipments: 30,000+
Headquarters: Los Angeles, California

After using AfterShip:
• 99% tracking accuracy for outbound shipments
• 97% tracking accuracy for inbound shipments
• Consolidated tracking data
• Improved social media presence

Review: “We create the opportunity to go through an aligner system, without ever going to see a physical dentist. We send out impression kits to patients—they make impressions so we know exactly where their teeth are at. They send those back to our labs and from those impressions, we create a treatment plan. This is where AfterShip comes in beautifully—having reliable data when we’re sending impression kits to customers is critical in making sure that we’re communicating effectively with our customers. The API limits were much more in accordance with where we needed to be from a volume perspective; we were able to segregate our outbound and return tracking. It’s given us the homogenized data that we need, which has been reliable enough to meet our SLA. Then, people get jazzed. They start to share things on Instagram or TikTok, and get other people in the door.”

Mous

Reviewer: Rosie Jennings, Head of Logistics at Mous
Industry: Fashion Technology
Monthly shipments: 1,000,000+
Headquarters: London, United Kingdom

After using AfterShip:
• 54% reduction in WISMO tickets
• 84% decrease in lead times
• 1 data dashboard

Review: “AfterShip has allowed us to set up KPI dashboards, so that we can see how well everything is going, and troubleshoot before anything becomes a problem. The customer service impact has also been kind of immeasurable. AfterShip has enabled us to have visibility into our data, so that we can measure performance and make decisions. We’ve had a lot of customers reach out to us saying, “Wow, what a great service!”, rather than coming to us when that’s a problem.”

Vivino

Reviewer: Christos Iosifidis, VP of Product at Vivino
Industry and platform: eCommerce
Monthly shipments: 2,000,000+
Headquarters: San Francisco, California

After using AfterShip:
• 30% hike in repeat sales from AfterShip’s branded tracking page
• 3x more website visits per order from delivery notifications
• 50% reduction in WISMO tickets with delivery updates
• 30% increase in opt-in rate for SMS notifications

Review: “AfterShip enables global marketplaces to launch and operate new markets by removing the complexity of localized logistics and carriers.”

Rakuten France

Reviewer: Habib-Sylvain Gourguet, Director of Customer Relationship at Rakuten France
Industry and platform: eCommerce; Automotive Parts
Monthly shipments: 1,000,000+
Headquarters: France

After using AfterShip:
• Enabling of 1-click order tracking
• Improved customer support response time
• Achieved seamless carrier integration

Review: “Before using the AfterShip shipment tracking platform, we had to access the websites of as many as 50-60 couriers to provide shipment updates to merchants and buyers. Consolidating tracking data was carried out semi-manually. Not only was this unreliable, it also took a lot of workforce and resources to safeguard the receipt of goods.

AfterShip is the most advanced shipment tracking solution in the market. It only took 1-2 weeks for our engineers to implement it.”

Baked by Melissa

Reviewer: Rafael De La Rosa, Senior eCommerce Product Manager at Baked by Melissa
Industry: Baked Goods
Monthly shipments: 1,000,000+
Headquarters: New York City, New York

After using AfterShip:
• 70% increase in triggered email revenue
• 23% of revenue generated from shipment notification emails
• 30-35% click-through rate
• 56-60% email open rate

Review: “We increased shipment tracking revenue by 70% by optimizing our post-purchase customer experience with AfterShip. There’s been no more guessing when our orders are to arrive. Once each order ships, the customer looks up and tracks their orders themselves. They’re kept in the loop, from the order stage, and until their treats hit their doorsteps.”

Miss to Mrs

Reviewer: Honson Lam, Director of Technology at Miss to Mrs
Industry: Bridal
Monthly shipments: 40,000+
Headquarters: Toronto, Canada

After using AfterShip:
• 25% additional sales through shipping notifications
• 6.5% click-through rate on product recommendations
• 45% website visits from AfterShip tracking pages

Review: “We noticed that as we integrated with more and more carriers, it became hard to offer customers curated and consolidated tracking. Having a platform [like AfterShip] that is simple and easy—click and drag—makes it a lot easier for our marketing team. The biggest thing that AfterShip has done for us is give us the ability to hyper-personalize our product recommendations, with unique tracking pages that promote products based on the phase of the customer journey. And it makes a huge difference in terms of rollout and getting something to market quickly. It’s great to have the ability to immediately switch to a different carrier. We don’t have to worry about setting up any tracking with new carriers since it’s all already integrated via AfterShip.”

SpeedyTire

Reviewer: Bryce Jacobs, President of SpeedyTire
Industry: Automotive Parts
Distribution centers: 300
Headquarters: Slidell, Los Angeles, California

After using AfterShip:
• 24% increase in repeat sales
• 25% increase in click-through rate (CTR)
• 21.2% reduction in returns and refunds
• 65.2% increase in opt-in rate for SMS notifications
• 24% increase in CTR of email notifications

Review: “AfterShip has given SpeedyTire the ability to leverage first-class developer tooling and CRM features, for an amazing customer experience. It’s also given the support team the clarity into active shipments, enough to shift our mindset from reactive to proactive, cutting returns and refunds by 21.2%. The team is enabled to tackle problems, such as lost packages, before the customer realizes that there’s an issue.”

Inspire Uplift

Reviewer: Aaron Wallace, CEO of Inspire Uplift
Industry and platform: eCommerce
Monthly shipments: 500,000+
Headquarters: Miami, Florida

After using AfterShip:
• 40% increase in email click-through rate
• 30% increase in repeat sales
• 75% reduction in WISMO tickets
• 3x increase in tracking page visits per order

Review: “AfterShip has helped Inspire Uplift improve greatly the customer experience and transparency into the entire shipment process. This has happened internationally, across many carriers. Without a platform like AfterShip, it would be difficult for us to serve customers globally, on the scale that we currently do.”

Leading European Men’s Apparel Brand (Mr Marvis)

Reviewer: Chief Operating Officer
Industry: Fashion
Monthly shipments: 100+
Headquarters: Amsterdam

After using AfterShip:
• Achieved proactive customer service
• Reduced manual efforts
• Improved NPS score

Review: “With AfterShip, we can identify smaller patterns instead of waiting for customers to complain and generate alerts. I think the most important part is that customers know that we’re on top of things. And they’re always surprised that we pay attention, because they think their parcels are just a small part of a really big commercial world.”

Fruugo

Reviewer: Tony Preedy, Managing Director at Fruugo
Industry: eCommerce
Network: 40 countries
Headquarters: United Kingdom

After using AfterShip:
• Reduced WISMO calls
• Improved customer experience
• Better shipment visibility

Review: “We use AfterShip to consolidate our consignment tracking data globally, to give our customers timely information about the locations of their orders. This allows us to monitor and manage the customer experience our retailers are providing. Our work with AfterShip is an important part of our mission, to make cross-border shopping easy.”

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More stats and facts:

Wish

Industry and platform: eCommerce
Monthly shipments: 1,000,000+
Headquarters: San Francisco, California

After using AfterShip:
• Improved shipping times
• Optimized carrier performance
• Improved customer relationships

Harry’s

Industry and platform: eCommerce
Monthly shipments: 1,000,000+
Headquarters: Europe and the United States

After using AfterShip:
• Centralized carrier data
• Developed data-driven business strategy
• Achieved branded customer experience

Pura Vida

Industry: Handcrafted Jewelry
Monthly shipments: yearly shipments
Headquarters: United States

After using AfterShip:
• 5% improvement in CSAT
• Reduced WISMO calls
• Improved customer experience

ManoMano

Industry and platform: eCommerce
Monthly shipments: 1,000,000+
Headquarters: Paris, France

After using AfterShip:
• Centralized shipment tracking
• Achieved proactive delivery delay communications
• Saved time and cost on carrier integration

ShopRunner

Industry and platform: eCommerce
Monthly Shipments: 1,000,000+
Headquarters: Chicago, Illinois

After using AfterShip:
• Simplified the shopping experience
• Achieved strategic management of third-party merchants
• Developed data-driven strategy

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G2

G2 overall AfterShip review: 4 / 5

(1) “Perfect for track and trace”

Reviewer: Mislay C, eCommerce Operations Manager
Company profile: Mid-market (51-1,000 employees)
Product: AfterShip
Date: July 2022

Review: “I loved, loved, loved how easy it was to set up AfterShip with Magento Instance. It took no time at all. Plus the feasibility of creating the notification emails, without needing a developer or any HTML/code work for our customers—so they’re aware of everything that’s happening with their packages; whether they’re shipped, delayed or possibly re-routed; they’re also automatically notified—and the fact that they can use notifications to respond directly to our customer service team, is amazing. It’s created transparency for us as a brand, and it’s helped build better customer relationships.

“The main issue that AfterShip has solved for us is in the communications with our customers. It’s reduced the number of emails received by our customer service team—such as WISMO and shipment delay queries.”

(2) “Good order tracking solution with global coverage”

Reviewer: Administrator (Hospital and Healthcare)
Company profile: Enterprise (> 1,000 employees)
Product: AfterShip
Date: July 2022

Review: “AfterShip’s order tracking service has been able to connect with various APIs from global shipment providers, and our customers have been able to track their orders irrespective of shipment service.”

(3) “Excellent service!”

Reviewer: Administrator (Retail)
Company profile: Small business (50 or fewer employees)
Product: AfterShip
Date: July 2022

Review: “I like that the visual display allows me to quickly see the status of my deliveries. If there’s an issue with any consignment, it’s very quick to spot, and that means quicker resolution times and happier customers! AfterShip has been a great solution for real-time bulk tracking—we can quickly and effectively resolve any issues with our deliveries.”

(4) “Keeps the customer informed”

Reviewer: Gene G., CEO
Company profile: Small business (50 or fewer employees)
Product: AfterShip
Date: September 2022

Review: “AfterShip enables customers to check on the status of their orders using just tracking numbers, or emails and order numbers. With customers being able to obtain status updates on their own, it means fewer emails and phone calls for us to answer.”

(5) “Super helpful for our 8-figure eCommerce business”

Reviewer: Steven S., CEO
Company profile: Mid-market (51-1,000 employees)
Industry: Sports
Product: AfterShip
Date: September 2022

Review: “There are many features that help us and our customers—these features reduce customer service calls, and improve our lifetime customer value. Implementation and integration has been simple with our WooCommerce shop and the various other tools we use.

Our favorite feature is, with AfterShip’s help, we’ve been able to send out requests for reviews at just the right time—about a week after customers receive their products.”

(6) “Happy with AfterShip”

Reviewer: Lucy B., Head of CX and Communications
Company profile: Mid-market (51-1,000 employees)
Product: AfterShip
Date: September 2022

Review: “I like that it sends automatic notifications to our customers regarding their shipments, and the actions that need to be taken. This saves time on our side and reduces the number of emails we receive. Before AfterShip, the main issue was visibility on our shipments, across varying couriers. We can now see everything in one place, and be notified of shipment issues or low performance from any of the couriers.”

Capterra (aggregated to GetApp and Software Advice)

Capterra overall AfterShip review: 4.4 / 5
Overall ease of use: 4.4 / 5
Overall customer service: 4.3 / 5

(1) “A clear way of tracking orders by AfterShip”

Reviewer: Rajkishore M., Founder and CEO
Company profile: 11-50 employees
Industry: Logistics and supply chain
Date: July 2022

Overall rating: 5 / 5
Likelihood to recommend: 9 / 10

Review: “With AfterShip’s tracking automation, our customer service has improved, and customer queries on order statuses have been reduced. It’s a tool that’s helped with the growth of our business. By integrating its software, we’ve been able to create our own brand tracking link—or page with customized widget—so that customers may track their orders easily. It’s cost-effective.

It scores high in real-time tracking rates. Its easy API integration also allows you to import your store orders automatically to the AfterShip dashboard—this syncs data automatically with our courier partners.

AfterShip also lets customers track their orders from almost any courier service provider. Another great feature is its ability to detect the corresponding courier partner from the tracking number alone.

There’s also a mobile app that can be used to track orders. Notifications are sent when orders have updates.

After implementing AfterShip, we’ve been able to provide our customers with a great experience in order-tracking, as well as order notifications sent over SMS and email, and more.”

(2) “Amazing product and customer service”

Reviewer: Sylvia V., VP
Company profile: 1-10 employees
Industry: Retail
Date: August 2022

Overall rating: 5 / 5
Likelihood to recommend: 10 / 10

Review: “My overall experience has been great! I’m used to spending too much time being passed from department to department for other things, and it’s been refreshing that all my chats so far have been resolved in 10-15 max.

I like this software above others because it’s relatively simple to integrate with my online store. Customer service is available 24/7 and always very helpful and courteous. I also enjoy the amount I can do without a paid plan, which is always helpful.

I chose AfterShip after finding other products more confusing to figure out, and more pricey. While I’d like to give customers a definite, real-time shipping rate, as a small business, it’s quite expensive. Also, being a Canadian retailer that does business equally between the US and Canada, I’ve found a lot of products are limited to only one ship-from address. My situation is complicated in that I use a shipping broker, where I drop products off and they truck them to the US border. If I were to use real-time shipping, I wouldn’t be able to switch between Canadian addresses for Canadian customers, and US addresses for US customers. So, for me, I’m using AfterShip’s tracking services and that’s awesome.”

(3) “AfterShip plugin for Magento Commerce Cloud”

Reviewer: George K., eCommerce Manager
Company profile: 51-200 employees
Industry: Retail
Date: May 2022

Overall rating: 5 / 5
Likelihood to recommend: 7 / 10

Review: “AfterShip’s helped solve tracking issues and saved our Customer Services team countless hours. It’s available at a fairly decent price, and it’s been easy to install and customize. AfterShip was chosen because it could be fully integrated into all our platforms (Magento Commerce Cloud and NetSuite).”

(4) “Must have for your eCommerce store”

Reviewer: Wilfred W., Product Quality Manager
Company profile: 1-10 employees
Industry: Sporting goods
Date: July 2022

Overall rating: 5 / 5
Likelihood to recommend: 8 / 10

Review: “With AfterShip, we got a complete tracking solution for our online store. It has one of the best interfaces, and is very easy to use—it’s customizable and it provides fast and accurate tracking information. I like their customer service too.”

(5) “The best tracking system”

Reviewer: Evelyn F., Digital Marketing Strategist and Content Creator
Company profile: 1-10 employees
Industry: Marketing and advertising
Date: June 2022

Overall rating: 5 / 5
Likelihood to recommend: 10 / 10

Review: “We’ve been using AfterShip for a long time now, and it’s always our way to go when we manage a product delivery. It’s especially useful in Europe, where packages travel to and from different countries, with several shipping companies. The mobile app is also very user-friendly. The notifications are very useful.”

(6) “Excellent app—a must-have!”

Reviewer: Davide B., Manager
Company profile: 11-50 employees
Industry: Newspapers
Date: September 2022

Overall rating: 5 / 5
Likelihood to recommend: 10 / 10

Review: “I’ve been using this app almost daily to track inbound and outbound shipments, with ease and without too much thinking, and it’s never failed me. Easily one of the best apps I have on my devices! It’s simple to use, unobtrusive, and very useful all at the same time. You’ll always be up to date with push notifications, without having to open the app. The app itself has a simple and easy-to-understand interface, and it operates quickly. Couldn’t be any better than this!”

(7) “The essential shipping software for small businesses”

Reviewer: Anthony M., Sales and Operations Manager
Company profile: 1-10 employees
Industry: Publishing
Date: May 2021

Overall rating: 5 / 5
Likelihood to recommend: 7 / 10

Review: “We’re spending less time doing the manual labor of searching for the best pricing, periodically checking on shipment statuses, and notifying every customer of all packages heading their way. We’ve experienced improved fulfillment and customer satisfaction.

AfterShip provides ease of use, automatic notifications, pricing transparency across various carriers, and convenient return labels.”

(8) “An easy way for your customers to track their orders”

Reviewer: Anonymous, self-employed
Company profile: NA
Industry: Furniture
Date: April 2019

Overall rating: 5 / 5
Likelihood to recommend: 8 / 10

Review: “I’ve been using AfterShip with my Shopify store for a few months now, and it’s done its job nicely. The free plan makes it really easy to get started, and you can scale up as you grow. It’s nice that you can put your own branding on the tracking page—they don’t slap their own logo everywhere. You’re able to get SMS notifications on their paid plans as well. And it’s got a clean UI.”

(9) “Inexpensive shipping notifications”

Reviewer: Erin G., Operations staff
Company profile: 1-10 employees
Industry: Sporting Goods
Date: February 2019

Overall rating: 5 / 5
Likelihood to recommend: 10 / 10

Review: “I like AfterShip because of its ease of use, inexpensive subscription plans, and its ability to send shipping notifications to customers around the world. It integrates with most software/selling channels."

(10) “AfterShip—great for tracking”

Reviewer: Timothy P., Security Officer
Company profile: 201-500 employees
Industry: Security and Investigations
Date: May 2021

Overall rating: 5 / 5
Likelihood to recommend: 10 / 10

Review: “Great tracking app. Works really well for Tophatter. Easy to use, tracks really fast. Pinpoint locations."

(11) “Incredible customer support”

Reviewer: Syed Rafi T., Co-founder and CEO
Company profile: 1-10 employees
Industry: Retail
Date: April 2022

Overall rating: 5 / 5
Likelihood to recommend: 7 / 10

Review: “Overall a great solution. Easy to use, sufficient and friendly to both small and large businesses. Customer support is unparalleled."

(12) “Great tool”

Reviewer: Andrey S., Head of Marketing and Business Development
Company profile: 51-200 employees
Industry: Retail
Date: July 2022

Overall rating: 5 / 5
Likelihood to recommend: 10 / 10

Review: “There’s ease of setup, website integration, and integration with Klaviyo. The customer support staff I spoke with was super helpful."

Trustpilot

(1) “Great service that just plain works”

Reviewer: Chan Wai Lok
Location: HK
Product: AfterShip
Date: October 2019

Review: “We’ve used AfterShip to power our track and trace for over 1 million parcels, and the service just plain works. The customer service team responds to our inquiries within the day, and when we’ve added couriers, they’ve been able to take that on board and dig into issues with our teams to figure out the discrepancies.”

(2) “AfterShip is a very helpful tool”

Reviewer: David K.
Location: CZ
Product: AfterShip
Date: November 2021

Review: “AfterShip is a must-have for every online shop. Since using it, we’ve had nearly none of the previous problems, where customers would ask for shipment status due to not receiving confirmation messages. Now we have such requests once in a while—it’s a huge time-saving tool for a very reasonable price. Recommended!”

(3) “I’m just starting my online shop”

Reviewer: Anonymous
Location: CN
Product: AfterShip
Date: July 2022

Review: “I’m just starting my online shop and I tried this app. I thought it was really user-friendly. I’ll continue using it.”

SaaSHub

“AfterShip vs 17track”

In SaaSHub’s tracking of product recommendations and mentions on Reddit, HackerNews and a few other platforms, the following comparison has been made between AfterShip and popular tracking app 17track.

Reach out to customer support to discover the AfterShip plans that best suit your business needs.