The last mile, when not optimized, can lead to higher staff workloads, longer turnaround times, and higher operational costs. Would you like to maximize your resources, and improve your lead times and on-time rates? Then it’s important that you prioritize and optimize your last-mile delivery. What is last-mile delivery?
With customer expectations rising at a brisk pace in the eCommerce space, many customers prefer getting an accurate estimated delivery date (EDD) from the online stores. If you are confused about how to reduce WISMO tickets in your business, EDD can significantly reduce WISMO queries and improve customer experience. Why
The eCommerce industry is evolving rapidly, and online retailers don’t want to be left behind when it comes to using the power of Artificial Intelligence (AI) to empower their sales and conversions. AI-driven product recommendations are reshaping the way consumers shop. Having said that, AfterShip adds AI-driven product recommendations
Have you ever bought something online and then questioned yourself as to whether you’ve made the right purchase? You’re not alone—many people buy products that initially attract their attention, but as time passes and they discover more choices, doubts can start creeping into their minds. What often
Tracking and optimizing transit time is one of the most crucial elements in an eCommerce business. It can enhance the post-purchase experience and reduce shipping costs and time significantly. AfterShip’s comprehensive transit time reports let you dive into meaningful carrier transit metrics accessible from a single dashboard. These reports
The majority of D2C merchants and growing eCommerce companies eventually come to the point where expanding into Europe is the next logical step. The potential in Europe (750 million Internet users in 2022) even outshines that of North America (349 million Internet users in 2022) according to internetworldstats.com. Wouldn’
AfterShip is celebrating its 10-year anniversary! That's right, for the last decade, we've been improving the eCommerce experience for both merchants and customers alike. As with any major milestone, it's natural to look back and reflect on all that's happened leading up to it. So, we hope you're ready to
Do you know what your customer does after they purchase from you? If not, you're not alone. In fact, post-purchase evaluation is often overlooked by eCommerce retailers. But here's the thing: this is a crucial stage in the customer journey. It's when your customers decide whether or not they're going
We are proud to announce that AfterShip, a leading post-purchase and shipment tracking platform for eCommerce businesses, has completed the SOC 2 Type 1 examination and is officially SOC 2 compliant. What is SOC 2, and why does it matter?SOC (System and Organization Controls) 2 is widely recognized as
Shipment tracking has come a long way since the days of people using landlines to get package information. Today, it is powered by intelligent platforms that offer real-time visibility into the status of a package. Such platforms are ideal for eCommerce businesses—especially those who want to improve their post-purchase
Austin, TX – August 29, 2022 – AfterShip, a leading post-purchase and tracking platform for eCommerce businesses, today announced a technology partnership with Attentive, the conversational commerce platform. The integration supports online merchants by offering personalized, automated shipment tracking solutions for their shoppers. Now, a 60-day free trial of Attentive’s SMS
Customer experience is the most important factor when it comes to growing your online business consistently. It is a big part of how people perceive your brand. More and more brands are starting to realize that modern customers seek a streamlined and user-friendly experience when they land on your website.