Generally, retail brands spend most of their budget on attracting new customers and leave a much smaller percentage dedicated to the post-purchase experience. It’s more cost-effective to retain a customer than to convert a new one. But how can you retain customers? Well, a straightforward way is by making
Many eCommerce companies are adopting customer-centric practices and return policies such as offering free shipping and returns, exchange benefits or discounts, etc., in order to increase purchase conversions. AfterShip Returns Center has launched the “Pre-discount credit” feature to help merchants incentivize exchange over refunds and reduce losses from product returns.
A hassle-free returns experience is a necessity and key to creating repeat customers in a competitive retail landscape. To help you streamline your returns process and ensure a smooth returns experience for your customers, AfterShip Returns Center has added a new returns setting page called “Carriers and warehouses.” It enables
We continue to innovate and improve, adding value to the user experience and empowering you toward a seamless returns process. What’s the hoo-ha?We recently did a deep dive into the state of eCommerce and the online shopping experience and the study produced some key findings: • eCommerce is surging—
Dealing with returns is one of the most challenging tasks in eCommerce. It will affect your customer experience, operational efficiency, and, ultimately, revenue. Fortunately, return management has emerged to streamline the process of returns, improve the user experience, and ease the longstanding business problem of returns and refunds. As you
Allowing customers to return products through various routes helps drive customer satisfaction. However, the cost of eCommerce returns is a massive burden on online businesses. It is crucial to have smart routing rules in place to ensure items are returned quickly at a minimal cost. AfterShip Returns Center has launched
How effectively you manage eCommerce returns can differentiate your brand and create a competitive advantage. Evaluating and optimizing returns operations and processes is crucial to ensure a hassle-free post-purchase experience for your customers. AfterShip Returns Center now allows merchants to add tags to the returned items to classify them based
Today's customers don’t just want to order from your store and wait for it to get delivered. They expect you to engage with them throughout their buyer journey via seamless shipping notifications at every step of the way. Notification emails focus on customer retention and increase the lifetime value
eCommerce returns are inevitable, but manageable. Many businesses face the problem of 'serial returners' — customers who deliberately buy more items to keep and plan to return a few later, resulting in increased losses for the merchants. AfterShip Returns Center has released the Allowlist and Blocklist features to help merchants mitigate
We are pleased to announce that AfterShip Returns Center has added one more feature in its kitty to smoothen the returns process and ensure a happy post-purchase experience for your customers. With this feature, merchants do not need to switch to Shopify or BigCommerce to create a new order manually.
Are you struggling to maintain your inventory levels or suffering with business losses due to the inefficient returns process? It is crucial for eCommerce businesses to restock their returned items as soon as possible to avoid losses and maintain optimal inventory at all times. It’s time to recover losses
Trusted by 3,600+ Shopify merchants to streamline their returns process AfterShip, a major post-purchase and tracking platform for e-commerce merchants, today announced that its key product, AfterShip Returns Center, has joined the Shopify Plus Certified App Program. Each app is subjected to a thorough examination by the Shopify App