Allowing customers to return products through various routes helps drive customer satisfaction. However, the cost of eCommerce returns is a massive burden on online businesses. It is crucial to have smart routing rules in place to ensure items are returned quickly at a minimal cost. AfterShip Returns Center has launched

How effectively you manage eCommerce returns can differentiate your brand and create a competitive advantage. Evaluating and optimizing returns operations and processes is crucial to ensure a hassle-free post-purchase experience for your customers. AfterShip Returns Center now allows merchants to add tags to the returned items to classify them based

Today's customers don’t just want to order from your store and wait for it to get delivered. They expect you to engage with them throughout their buyer journey via seamless shipping notifications at every step of the way. Notification emails focus on customer retention and increase the lifetime value

Generally, retail brands spend most of their budget on attracting new customers and leave a much smaller percentage dedicated to the post-purchase experience. It’s more cost-effective to retain a customer than to convert a new one. But how can you retain customers? Well, a straightforward way is by making

Many eCommerce companies are adopting customer-centric practices and return policies such as offering free shipping and returns, exchange benefits or discounts, etc., in order to increase purchase conversions. AfterShip Returns Center has launched the “Pre-discount credit” feature to help merchants incentivize exchange over refunds and reduce losses from product returns.

eCommerce returns are inevitable, but manageable. Many businesses face the problem of 'serial returners' — customers who deliberately buy more items to keep and plan to return a few later, resulting in increased losses for the merchants. AfterShip Returns Center has released the Allowlist and Blocklist features to help merchants mitigate

We are pleased to announce that AfterShip Returns Center has added one more feature in its kitty to smoothen the returns process and ensure a happy post-purchase experience for your customers. With this feature, merchants do not need to switch to Shopify or BigCommerce to create a new order manually.

Are you struggling to maintain your inventory levels or suffering with business losses due to the inefficient returns process? It is crucial for eCommerce businesses to restock their returned items as soon as possible to avoid losses and maintain optimal inventory at all times. It’s time to recover losses

As an online merchant, you know the importance of creating a great returns experience. But if you’re using Return Magic to streamline your eCommerce return processes, it’s time to look for an alternative. Here’s why: Return Magic is closing down on July 6th, 2022. Per its website,

Trusted by 3,600+ Shopify merchants to streamline their returns process AfterShip, a major post-purchase and tracking platform for e-commerce merchants, today announced that its key product, AfterShip Returns Center, has joined the Shopify Plus Certified App Program. Each app is subjected to a thorough examination by the Shopify App

Are product return worries keeping you awake at night? Do you wish there was a better way to manage returns within Shopify? If the answer to both questions is yes, you need to familiarize yourself with solutions designed to simplify returns and even *shock alert* transform them into an advantage.

Got a return request from a customer? Don’t panic! Not only are returns a very normal part of the eCommerce world (30% of all online orders are returned), but they actually provide you with a chance to sprinkle in some post-purchase delight. The numbers don’t lie; 73% of

In case you didn’t know, selling products as an eCommerce brand is only half the battle. Almost 30% of your sold products will make their way back to your business—whether they’re damaged, faulty, or just the wrong size. Since you’ll be spending a third of your

eCommerce businesses have to deal with returns regularly. When customers are not happy with their purchase, they often want to return the item and get their money back. This can be a hassle for your business. You have to package the product, print out a shipping label, and then go

Yay! Someone has bought a product from your eCommerce store. The bad news is, they’re now looking to return their purchase. Except actually, it’s not all bad because returns present an opportunity to improve customer satisfaction. Research reveals that 92% of shoppers will purchase from a merchant again

An optimized, user-friendly return policy can help your eCommerce business stand out from the crowd. Whether you are looking at business expansion or maintaining a sustainable business in the long run, automated return rules can give you a competitive advantage, saving time, effort, and money significantly. AfterShip Returns Center allows

As the eCommerce space is becoming hyper-competitive now, successful eCommerce players are paying attention to the fine details to stand out from the crowd. And product returns is one such area that even a slight negligence in it can eat up your profit margins. AfterShip Returns Center added a new

The majority of the merchants are well aware of the harsh reality of the eCommerce space that returns generate monetary losses, and if you fail to manage them effectively, you will end up losing a big chunk of your customer base. AfterShip Returns Center has launched the new ‘Analytics Dashboard’

Are you an AfterShip Returns Center user? If yes, here’s a good news for you 😊 AfterShip Returns Center now supports integration with Gorgias. Gorgias is a popular customer service app for eCommerce businesses that aims to turn customer support into profit pools. Why integrate Gorgias with the AfterShip Returns

Having an optimized RMA benefits both the eCommerce businesses and their customers. It helps identify the areas of improvement, expedite the returns process and minimize inefficiencies which can cost a great deal of time and money. What is a Return Merchandise Authorization (RMA)?A return merchandise authorization (RMA) is a

We are proud to announce that the AfterShip Returns Center now supports Swiss Post - Switzerland's national postal service. Swiss Post has been recognized as the world’s best by the International Postal Union for the fifth time in a row. It handled between 600,000 and 900,000 parcels

APIs are becoming key to success for eCommerce businesses. They can help retailers get detailed insights into their customers and offer them products tailored to their needs at the right time. There are many platforms available in the market that have the potential to help you build more robust and

If you are in the eCommerce industry, you would know that not only are the ‘refunds’ expensive, they make you lose lifelong potential customers. So, is there an escape? Yes, there is. You can not only retain your revenue but also delight your customers and compel them to keep coming

No one likes ecommerce returns! Neither the customer, who is already unsatisfied with the product and looking for a quick refund or the merchant who has to deal with hours of manual tasks, endless queries from a frustrated customer, and loss in revenue. Looking for a viable solution? You need