Returns

A collection of 25 posts

Returns

Charge Up Your Exchanges This BFCM With AI-Powered Product Recommendations

Picture this... It's Black Friday, and your customers, spurred by ticking-clock discounts and a healthy dose of FOMO, are loading items to their carts with the intent to return undesired items later. They might even be buying multiple versions of your products or different styles and sizes, planning to keep

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Soothe Shopper Anxiety and Streamline BFCM Chaos with AfterShip Returns Automation

More people are shopping during the BFCM weekend than ever. Last year, as a matter of fact, 196 million of us turned out! But despite all this excitement (and profit), retailers know BFCM comes with challenges.  One of the biggest ones for many merchants is that more sales mean more

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AfterShip Brings 'Exchange for Other Items' to Salesforce Commerce Cloud

New feature helps retailers using SFCC recapture revenue by offering exchanges during the returns process.

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Centralize Warranties with AfterShip Warranty

Nobody remembers a smooth post-purchase experience, but bad ones stick with your customers—if they remain yours. A few summers ago, I made the decision to get outdoors more and try camping at least once a month. I was even excited to buy this new sleeping bag from a well-known

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AfterShip Returns now integrates with ShipHero

Thanks to the new AfterShip Returns integration with ShipHero, you can simplify creating RMAs for returns—automatically generating them within ShipHero every time a return is initiated. Why AfterShip Returns + ShipHero? With this integration, you can stop wasting time manually building returns in ShipHero. Our AfterShip and ShipHero integration provides

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Check Out What’s New in AfterShip Returns (January 2023 Release)

AfterShip Returns announced multiple new features in January month to empower merchants to provide an enhanced post-purchase experience to their customers. Let’s take a quick look at all these features and how they can impact your business in a positive way. Customize content for the branded returns page Easy

Returns

How to Turn Black Friday and Cyber Monday Returns into Revenue

The annual peak shopping season is here again. Retailers are prepping for Black Friday and Cyber Monday (BFCM). While it’s exciting to see high sales numbers, it’s inevitable that the flurry will bring with it an uptick in returns. And this is going to be problematic for the

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How to Counter Black Friday and Cyber Monday Bracketing

Imagine that you are shopping online for a new trench coat. The website you decide to buy your new furry companion from is new, and you are not entirely sure what size you want. You are pretty sure of the color, but you’re mulling over another shade that caught

Returns

5 Tips to Improve Your Black Friday and Cyber Monday Returns

Black Friday and Cyber Monday (BFCM) are an opportune time for online retailers to multiply their sales and increase revenue, with customers waiting all year long to grab mouth-watering deals. However, it could be a stressful time for you and your business if you don't have an efficient returns process

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Upgrade and get more out of your AfterShip Returns Center plan

We continue to innovate and improve, adding value to the user experience and empowering you toward a seamless returns process. What’s the hoo-ha? We recently did a deep dive into the state of eCommerce and the online shopping experience and the study produced some key findings: • eCommerce is surging—

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The Top Returnly Alternatives and Competitors

With Returnly discontinuing its service by October 1st and new subscriptions being terminated by September 1st, it's crucial to select another established platform promptly. Delaying the transition can lead to manual returns, operational inefficiencies, and a negative customer experience. This becomes even more critical during peak shopping periods like Black

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The Top Happy Returns Alternatives and Competitors

When it comes to keeping customers happy, having a painless returns process is key. But managing returns is essential to keeping customers happy and retaining their loyalty. There are many solutions out there to help you solve this problem—and that’s probably why you’re reading this blog. As

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Return Magic Will Shut Down July 6: The Potential Impact + Alternative

As an online merchant, you know the importance of creating a great returns experience. But if you’re using Return Magic to streamline your eCommerce return processes, it’s time to look for an alternative. Here’s why: Return Magic is closing down on July 6th, 2022. Per its website,

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The Top Loop Returns Alternatives and Competitors

Returns are an important part of running any eCommerce business. When customers are not happy with their purchase, they need to be able to easily return the item for a refund or exchange. Returns can also help businesses track what products are being returned most often and why so that

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AfterShip’s Returns Center joins Shopify Plus certified app program

Trusted by 3,600+ Shopify merchants to streamline their returns process AfterShip, a major post-purchase and tracking platform for e-commerce merchants, today announced that its key product, AfterShip Returns Center [https://www.aftership.com/returns], has joined the Shopify Plus Certified App Program [https://www.shopify.com/plus/partners/technology]

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Happy Returns vs. AfterShip Returns: Which is Best for Your Business?

Are product return worries keeping you awake at night? Do you wish there was a better way to manage returns within Shopify? If the answer to both questions is yes, you need to familiarize yourself with solutions designed to simplify returns and even *shock alert* transform them into an advantage.

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ReBOUND vs AfterShip Returns Center: Which is Best for Your Business?

Got a return request from a customer? Don’t panic! Not only are returns a very normal part of the eCommerce world (30% of all online orders are returned [https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/]), but they actually provide you with a chance to sprinkle in some post-purchase delight. The

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The Top Rebound Returns Alternatives and Competitors

Returns can be costly and time-consuming for businesses, so it's important to have a system in place that makes the process as easy and efficient as possible. When looking for a returns platform, it's important to consider the needs of your business. Some things to consider include the number of

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Loop Returns vs AfterShip Returns Center: Which is Best for Your Business?

In case you didn’t know, selling products as an eCommerce brand is only half the battle. Almost 30% of your sold products [https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/] will make their way back to your business—whether they’re damaged, faulty, or just the wrong size. Since you’ll

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Narvar vs AfterShip Returns: Which is the Right Returns Management Solution for Your Business?

eCommerce businesses have to deal with returns regularly. When customers are not happy with their purchase, they often want to return the item and get their money back. This can be a hassle for your business. You have to package the product, print out a shipping label, and then go

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Returnly vs. AfterShip Returns: Which is Best for Your Business?

Yay! Someone has bought a product from your eCommerce store. The bad news is, they’re now looking to return their purchase. Except actually, it’s not all bad because returns present an opportunity to improve customer satisfaction. Research reveals that 92% of shoppers [https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/

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Optimize your returns management with the revamped ‘Analytics Dashboard’

The majority of the merchants are well aware of the harsh reality of the eCommerce space that returns generate monetary losses, and if you fail to manage them effectively, you will end up losing a big chunk of your customer base. AfterShip Returns Center has launched the new ‘Analytics Dashboard’

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Integrate Gorgias with AfterShip Returns Center to improve customer service

Are you an AfterShip Returns Center user? If yes, here’s a good news for you 😊 AfterShip Returns Center now supports integration with Gorgias. Gorgias is a popular customer service app for eCommerce businesses that aims to turn customer support into profit pools. Why integrate Gorgias with the AfterShip Returns

returns and exchange

How do outdated returns processes negatively affect businesses?

Companies that possess good product returns policies end up profiting from good returns on brand image and client satisfaction. Bad returns processes can hurt an online retailer’s brand reputation. > If a valued customer has a negative return experience, they may never shop with the brand again. This is particularly

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Introducing API & Webhook for facile data sync between applications

APIs are becoming key to success for eCommerce businesses. They can help retailers get detailed insights into their customers and offer them products tailored to their needs at the right time. There are many platforms available in the market that have the potential to help you build more robust and