The annual peak shopping season is here again. Retailers are prepping for Black Friday and Cyber Monday (BFCM). While it’s exciting to see high sales numbers, it’s inevitable that the flurry will bring with it an uptick in returns. And this is going to be problematic for the

A hassle-free returns experience is a necessity and key to creating repeat customers in a competitive retail landscape. To help you streamline your returns process and ensure a smooth returns experience for your customers, AfterShip Returns Center has added a new returns setting page called “Carriers and warehouses.” It enables

We continue to innovate and improve, adding value to the user experience and empowering you toward a seamless returns process. What’s the hoo-ha?We recently did a deep dive into the state of eCommerce and the online shopping experience and the study produced some key findings: • eCommerce is surging—

Dealing with returns is one of the most challenging tasks in eCommerce. It will affect your customer experience, operational efficiency, and, ultimately, revenue. Fortunately, return management has emerged to streamline the process of returns, improve the user experience, and ease the longstanding business problem of returns and refunds. As you

Allowing customers to return products through various routes helps drive customer satisfaction. However, the cost of eCommerce returns is a massive burden on online businesses. It is crucial to have smart routing rules in place to ensure items are returned quickly at a minimal cost. AfterShip Returns Center has launched

How effectively you manage eCommerce returns can differentiate your brand and create a competitive advantage. Evaluating and optimizing returns operations and processes is crucial to ensure a hassle-free post-purchase experience for your customers. AfterShip Returns Center now allows merchants to add tags to the returned items to classify them based

Today's customers don’t just want to order from your store and wait for it to get delivered. They expect you to engage with them throughout their buyer journey via seamless shipping notifications at every step of the way. Notification emails focus on customer retention and increase the lifetime value

eCommerce returns are inevitable, but manageable. Many businesses face the problem of 'serial returners' — customers who deliberately buy more items to keep and plan to return a few later, resulting in increased losses for the merchants. AfterShip Returns Center has released the Allowlist and Blocklist features to help merchants mitigate

We are pleased to announce that AfterShip Returns Center has added one more feature in its kitty to smoothen the returns process and ensure a happy post-purchase experience for your customers. With this feature, merchants do not need to switch to Shopify or BigCommerce to create a new order manually.

When it comes to keeping customers happy, having a painless returns process is key. But managing returns is essential to keeping customers happy and retaining their loyalty. There are many solutions out there to help you solve this problem—and that’s probably why you’re reading this blog. As

Are you struggling to maintain your inventory levels or suffering with business losses due to the inefficient returns process? It is crucial for eCommerce businesses to restock their returned items as soon as possible to avoid losses and maintain optimal inventory at all times. It’s time to recover losses

As an online merchant, you know the importance of creating a great returns experience. But if you’re using Return Magic to streamline your eCommerce return processes, it’s time to look for an alternative. Here’s why: Return Magic is closing down on July 6th, 2022. Per its website,

Returns are an important part of running any eCommerce business. When customers are not happy with their purchase, they need to be able to easily return the item for a refund or exchange. Returns can also help businesses track what products are being returned most often and why so that

Trusted by 3,600+ Shopify merchants to streamline their returns process AfterShip, a major post-purchase and tracking platform for e-commerce merchants, today announced that its key product, AfterShip Returns Center, has joined the Shopify Plus Certified App Program. Each app is subjected to a thorough examination by the Shopify App

Are product return worries keeping you awake at night? Do you wish there was a better way to manage returns within Shopify? If the answer to both questions is yes, you need to familiarize yourself with solutions designed to simplify returns and even *shock alert* transform them into an advantage.

Got a return request from a customer? Don’t panic! Not only are returns a very normal part of the eCommerce world (30% of all online orders are returned), but they actually provide you with a chance to sprinkle in some post-purchase delight. The numbers don’t lie; 73% of

Returns can be costly and time-consuming for businesses, so it's important to have a system in place that makes the process as easy and efficient as possible. When looking for a returns platform, it's important to consider the needs of your business. Some things to consider include the number of

In case you didn’t know, selling products as an eCommerce brand is only half the battle. Almost 30% of your sold products will make their way back to your business—whether they’re damaged, faulty, or just the wrong size. Since you’ll be spending a third of your

eCommerce businesses have to deal with returns regularly. When customers are not happy with their purchase, they often want to return the item and get their money back. This can be a hassle for your business. You have to package the product, print out a shipping label, and then go