Add Tags and Images to the Returned Items to Manage Returns Better
How effectively you manage eCommerce returns can differentiate your brand and create a competitive advantage. Evaluating and optimizing returns operations and processes is crucial to ensure a hassle-free post-purchase experience for your customers.
AfterShip Returns Center now allows merchants to add tags to the returned items to classify them based on their quality. Additionally, you can also add up to 6 images per returned item as proof to facilitate and fasten further processing.
Let’s take a look at some of the key benefits of these features and why they are relevant for your business.
Benefits of adding tags and images to the returned items
- Use tags to grade the returned products based on their quality
- Add images of returned items as proof for further follow-up
- Improve returns management significantly
- Quickly identify the items having high return rates and take appropriate actions
- Add tags manually through the admin portal or automatically through API
How to access the new features
- Log in to AfterShip Returns Center
- Go to “Returns”
- Choose the RMA (return merchandise authorization) number to which you want to add tags and images
- Click “+ Add tags or images” to add relevant tags and images for each returned item
- Click “Confirm” once done
Note: You can add up to 3 tags and 6 images for each item.
- You can click on “More filters” > “Item tags” to add, remove, or manage tags easily
Check out our help guide for more information on how to set up and use tags and images to process returns quickly. In case you are facing any other issues, feel free to contact our customer support team via 24/7 live chat.
Managing your returns is pretty straightforward and easy to use with the AfterShip Returns Center.